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The Implementation Partner Checklist

A Guide to Selecting the Right SAP SuccessFactors Implementation Partner for You

Having been an SAP partner for over 25 years, we’ve been around the block and seen projects go sideways due to inexperienced partners taking on more than they can handle. This only results in the customer paying the price.

Based on these experiences, we have put together a checklist, along with a set of best practices, for you to utilize when you are selecting your partner.

The Implementation Partner Checklist

Are they:

  • Professionally certified in all modules?
  • Global (meaning that they have teams across the globe and support local requirements)?

Ensure they have:

  • Recognized expertise in:
    • Employee Central and Payroll
    • Recruiting and Onboarding
    • Talent
    • Learning
  • Authorized application management outsourcing
  • Global helpdesk and ticketing system
  • Customized support packages
  • Expertise in SAP Analytics Cloud
    • SAP-qualified partner-packaged solutions
  • A dedicated team for:
    • Data migrationData replication
    • Integrations
    • Change management
    • Project management

Best Practices for Selecting and Maintaining Your Implementation Partner

  • Check the partner’s references before signing a contract. Make sure they can prove their expertise.
  • Ask the consultants to show proof of their education and experience in the form of their digital badges or certifications issued by SAP.
  • Meet the proposed project manager and/or engagement manager before the project begins.
  • Define roles and responsibilities with your entire project team, and make sure that everybody is clear on what is expected.
  • Demand visibility into the detailed project plan.
  • Identify third-party dependencies, such as:
    • Payroll vendors
    • Finance requirements
    • Compliance requirements
  • Schedule regular project status reporting from your partner.
  • Take advantage of product training to ensure that you understand the system and can make decisions without your partner.
  • Allow your partner to guide you in configuration and business process suggestions, but realize that all final decisions are yours.

Before you sign, obtain the following from your partner:

  • A proposed governance structure
  • Roles and responsibilities
  • A pricing approach
  • A method for handling surprises and roadblocks
  • Approaches to knowledge transfer and post-go-live support

This list may evolve over time, and you may have specific requirements that will demand other items to be examined with the partner. Use this checklist as a guide to build your custom specifications.

About the Authors

GP Strategies Corporation

GP Strategies is a leading workforce transformation partner—a truly dedicated global provider delivering custom learning solutions—from the frontline to the C-Suite. Our transformation focus, combined with deep listening, a customer-centric approach, industry innovation and workforce expertise help clients achieve superior business and operational results through our evidence-driven and technology-agnostic recommendations. We’re at our best when driving innovation—integrating leading technologies, developing new learning paradigms, and instituting fresh business processes and measurement approaches. Working with 121 of the Global 500 customers, we’re proud to say our loyal clients see us as a valued extension of their team. Whether your business success requires a change in employee performance and mindsets, implementation of new learning technologies, or refinement of critical processes, GP Strategies is the transformation partner you can trust. We’re passionate about what we do and are ready to get to work.

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