Real-Leadership Ltd | Former VP Aftersales, Ford Europe
John has 30 years of leadership experience with Ford, managing businesses in Europe, North America and Asia Pacific. His focus on aftersales resulted in a proven track record of people development, profitable growth and innovation in customer experience. John has also been responsible for developing innovative go-to-market strategies, most recently in the areas of e-commerce and connected vehicles.
After retiring in December 2019 as Ford of Europe Vice President of Aftersales, he launched Real-Leadership Ltd to support automotive change management processes in the areas of CX, e-commerce and supply chain optimization.