Technology Implementation and Adoption
Achieve the potentials of technology adoption and use
As the financial services industry continues to transform at unprecedented velocity, enterprises grow more dependent upon digital technologies to compete in today’s hyper-competitive conditions. Yet, without a coherent technology adoption strategy, the implementation of ERP systems, workforce management applications, mobile technology, and cloud-based solutions can cause more problems than they solve.
Some aspects of the modern business environment present more challenges than the adoption of technology. These include:
- Lack of clear or integrated technology goals
- Steep learning curves for IT personnel and technology end users
- The high cost of hardware, software, security, and training
- Lengthy implementation processes that delay critical learning
- Selection of the wrong technology for the problem
- Poor integration between technologies that need to work together
- Ability to keep pace with obsolescent and emerging technologies
- Insufficient support from technology vendors
When technology implementation and adoption go well, they can produce significant cost reductions, improved productivity, a more engaged workforce, superior business results, and a healthy return on investment for your technology spend.
The question is, How do you get from point A – constantly struggling to make the technology work – to point B – the seamless implementation and adoption of technology in all areas of the business?
Your transformation technology implementation partner
Each segment of financial services has common and unique technology and people-related technology challenges.
In consumer retail banking, today’s customers have expanding yet diverging service expectations. Some want primarily digital/virtual experiences, some continue to prioritise in-person relationships, others desire hybrid “some of both” interactions, and all want hyper-personalisation. Distribution channels are not being switched as much as they are being added; customers want more of everything. At the same time, some banks are streamlining internal operations and seeking outsourcing solutions, while others are trimming back third-party resources. All of these diverse strategic and technology transformations are driving complex workforce training/retraining and skill development initiatives.
In insurance and risk management, the automation of quoting, underwriting, document management, and the full range of service issues and claims processing and administration has created fundamental reimagining of the role of the workforce in serving customers. Contactless and virtual sales, service, and support are driving widespread transformation of what systems will get the work done, and which and what type of people will use those systems to do that work.
In investments and wealth management, history’s largest wealth transfer that began a decade ago is now in full transition while new digital-only competitors and platforms rewrite how registered investment advisers and custodians fulfil their roles and do their jobs. Dramatic changes in other financial service sectors mirror these dynamics.
For more than 50 years, we have immersed ourselves in the global financial services industry, working closely with banking, insurance, investment, merchant services, and other financial services around the world. In the process, we have gained the experience and expertise needed to assist domestic and global financial services brands in solving problems today while preparing them for the future.
Our proven technology adoption frameworks combined with our implementation support services help financial service firms leverage new technologies across the board to deliver critical business outcomes.
Using AP SuccessFactors ECP, we deliver fully automated integrations between Employee Central (EC) and ECP that eliminate the need for third-party providers and create seamless end-to-end processing for all your employee-related tasks.
The next generation of global payroll processing automation.
Using next-generation analytics tools for SAP SuccessFactors, we equip your human capital management team to make informed short- and long-term workforce decisions that improve business results.
Your partner in HR analytics.
Our Qualtrics-based employee engagement, lifecycle, and benefits optimisation solutions leverage SAP technology to improve employee engagement and performance and achieve key business outcomes.
A better workforce experience.
Learn proven approaches and frameworks that enable employees to leverage SAP technology for improved performance and superior business results.
Create a more agile, nimble workforce.
From implementation and training to user adoption, help desk services, and more, we deliver comprehensive technology support services that maximise your workforce and technology Return on Investment.
We are there when, where, and how you need us.
From requirements gathering to implementation and configuration, our dedicated UKG team combines technology and process best practices for effective global workforce management solutions.
Optimise your UKG technology.
Enterprise technology adoption solutions for an evolving industry
Whether embarking on a new IT implementation, upgrading your systems, or rolling out technology to reach new workforce communities, your end-user solutions should focus on workforce performance. Only then can you ensure success through all phases of the implementation project lifecycle.
We are committed to providing the change management and learning experiences your organisation needs to harness the power of 21st century workplace technologies and achieve your business goals.
Explore our real-world client success stories.