You’re on a website and you have a question. You’ve scrolled through the FAQs, but you still can’t find your answer. That’s when something pops up in the corner of your screen that says “Hello! Can I help you with something today?” That is a chatbot. Most of us are familiar with chatbots in customer service scenarios, but what about in the context of learning? Matt Donovan, Chief Learning & Innovation Officer of GP Strategies, and Vince Han, CEO and Founder of Mobile Coach, discuss how the automation, immediacy, and ease of use that chatbots offer make them a high-value, high-return learning tool, extending human interaction beyond the initial “hello”.
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