Description
Feedback opens the door to discussion and problem solving. This course teaches the skills to give and receive constructive and positive feedback in a way that maintains relationships and increases performance. Two models are provided for learners to use, followed by an activity where participants practice techniques for handling situations when the receiver gives a negative response.
Outcomes
- Understand the importance of the approach to giving and receiving feedback
- Demonstrate the ability to use observation versus judgment
- Increase the quality of employee output
