Banking and financial industry customer training services
Ideas that power performance
Financial services is one of the most highly regulated, rapidly evolving, and competitive global industries. Disruption is only escalating. Traditional ways of working are being challenged.
It is not just about becoming a digital enterprise. Technology without a well-articulated and properly executed strategy will not create change. It is how companies will adopt, apply and adapt new ideas surrounding technologies.
The key to success in financial services is always, and ultimately, your people.
Their knowledge, capacity, and engagement create a sustained competitive advantage. We are an expert solution partner for digital-age leadership in talent development, people capabilities and proficiency, corporate learning, learner experience and design, client experience, relationship management, and sales.
We help you create a workforce of high performers who align your organisation at all levels, deliver new innovative ideas, go beyond compliance, and compete in a global, digital market.
Turning obstacles into opportunities
Your risk-mitigation and relationship management partner
Consumers are demanding enhanced experiences, service journeys, and channels of sales and relationship management. Meanwhile, uncertainty about the future of physical locations grows. Digital-only competitors are challenging traditional revenue and operating efficiency models. Margin pressures are driving organisations to automate workflow processes and functions.
Expanding information security, customer privacy, data, risk mitigation, and capital management regulatory compliance requirements compound the strategic complexity. These escalating pressures are converging on the evolving talent workforce and their leadership, driving them to upskill, reskill, or realign.
For over 50 years, we have been serving financial organisations across the world. Our extensive on-the-ground local office networks assist and support strategy and mission, workforce training, development, performance management, and the always-evolving employee experience.
The challenges and opportunities in banking, insurance, investments, and merchant services grow more complex every day. With our comprehensive global industry experience, GP Strategies provides proven solutions, relevant processes, and agile veteran expertise to support your team in achieving your goals.
Business Consulting and Organisational Development
Managed Learning Services
Technology Implementation and Adoption
Explore our real-world client success stories
Excellence in Learning
Designing and Delivering a Workforce of the Future Programme for a Global Financial Services Company
Understanding Customer-Centred Sales Culture at a Large Bank Holding Company
Providing Hands-On Learning at a Large Bank Holding Company
Providing Training Solutions at a Major Insurance Company
The learning path truly demonstrates what the team is doing to meet and enhance the customer experience and define innovative solutions to the problems we face.Programme Participant